On this episode of the podcast, Linda Schubring and Nathan Freeburg talk about two traits that help build trust. Our thinking on this has been shaped by a book many of us on the team have read called, “No One Understands You and What to Do About It” by Heidi Grant Halverson. It’s about how our everyday interactions are colored by our subtle biases which distort how others see us and also shape how we see them. Or put another way, it’s about understanding perception and judgment. One of the key quotes in the book is ”we judge other people by how we perceive them. But we want to be judged by our intentions.”